If you currently receive ACP benefits from another carrier, you're invited to TRANSFER your ACP benefits today to SafeLink -- After February 7, if you haven't already applied for ACP benefits, you cannot apply until Congress extends additional funding for the ACP program -- Go to Save ACP - US Tech Future or Keep ACP Affordable and tell your representatives in Congress how important it is to vote to extend funding for ACP to help those people who need it most!
Free Wireless Program

Welcome to 611611, the text helpline.

Have questions about your phone or service? Help is just a text away.

Click on a keyword below to receive a text with information to Δ. If you want to receive this information on a different phone number, click here to enter that number.

Text the keyword you like to 611611 Δ. Or, enter your phone number below and click on a keyword. We’ll text you more information.

Keywords

Featured

ACP

For the most recent updates on the Affordable Connectivity program, text the word ACP to 611611 or click here.

ADD

To add airtime, text the word ADD to 611611 or click here.

BALANCE

To check your current balance, text the word BALANCE to 611611 or click here.

ILD

For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here.

RECERTIFY

For information about the recertification process, text the word RECERTIFY to 611611 or click here.

SUPPORT

To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here.

SWITCH

To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here.

VAIR

Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here.

ACCESSIBILITY

For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here.

ACCESSORIES

To check out available deals on phone accessories, text the word ACCESSORIES to 611611 or click here.

ACP

For the most recent updates on the Affordable Connectivity program, text the word ACP to 611611 or click here.

ADD

To add airtime, text the word ADD to 611611 or click here.

APN

To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here.

APP

To download My Account app, text the word APP to 611611 or click here.

APPS

To browse a list of apps, text the word APPS to 611611 or click here.

BALANCE

To check your current balance, text the word BALANCE to 611611 or click here.

BLOCK

For instructions on how to block or unblock a phone number from contacting you, text BLOCK or UNBLOCK to 611611 or click here.

BUY

To purchase Service Plans, text the word BUY to 611611 or click here.

BYOP

To check if your phone is compatible with our network, text the word BYOP to 611611 or click here.

CDR

For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here.

CHAT

To get help through chat, text the word CHAT to 611611 or click here.

COVERAGE

To check for available coverage, text the word COVERAGE to 611611 or click here.

DESTINATIONS

For International Long Distance calling rates for a specific country, text DESTINATIONS to 611611 or click here.

DIRECTORY

To sign up to receive variety content such as News, Entertainment, Weather and more directly on your phone, text the word DIRECTORY to 611611 or click here.

DUE DATE

To see your Service End date, text the words DUE DATE to 611611 or click here.

HELP

To access a self-service menu and obtain a list of all our help keywords, text the word HELP to 611611 or click here.

HOTSPOT

To check the current usage of your Hotspot device or for Hotspot related questions, text the word HOTSPOT to 611611 or click here.

ILD

For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here.

JOIN

To Opt-In to receive SMS communications from SafeLink, text the word JOIN to 611611 or click here.

LOST

To report your lost or stolen device using another phone, text the word LOST to 611611 or click here.

LTE

To learn how to enable LTE on your phone, text the word LTE to 611611 or click here.

MIGRATE

To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here.

MINC

To change your phone number, text the word MINC to 611611 or click here.

PHARMACY

To view your Prescription Savings Card, text the word PHARMACY to 611611 or click here.

PHONE

To look up your phone number and Service End Date, text the word PHONE to 611611 or click here.

PLAN

To know your Plan information, text the word PLAN to 611611 or click here.

PORTIN

To transfer your number into SafeLink, text PORTIN to 611611 or click here.

RECERTIFY

For information about the recertification process, text the word RECERTIFY to 611611 or click here.

SCREEN

To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here.

SEARCH

To search the web, text the word SEARCH to 611611 or click here.

SIM

To learn how to install a SIM card into your phone, text the word SIM to 611611 or click here.

SMARTPAY

For details on our Lease to Own Program and to check eligibility, text the word SMARTPAY to 611611 or click here.

SPAM

To download the free Spam Detector App, text the word SPAM to 611611 or click here.

SPEED

To check if your data speed has been reduced, text the word SPEED to 611611 or click here.

STORE

To locate the nearest retailers by ZIP Code, text the word STORE to 611611 or click here.

SUPPORT

To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here.

SWITCH

To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here.

TICKET

To check your ticket status, text the word TICKET to 611611 or click here.

TRANSFER

To transfer your mobile number to a new device, text the word TRANSFER to 611611 or click here.

TUTORIAL

To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here.

USAGE

To see your current usage, text the word USAGE to 611611 or click here.

VAIR

Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here.

VIDEO

To watch instructional videos, text the word VIDEO to 611611 or click here.

VOICEMAIL

For instructions on setting up, retrieving, changing, and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here.

WIFI

For instructions on setting up and managing Wi-Fi on your phone, text the word WIFI to 611611 or click here.

DEVICE HELP

Click on your phone's manufacturer's icon below.

Alcatel MyFlip

Code: ALA405DL

ALCATEL MYFLIP 2

Code: ALA406DL

Alcatel ONETOUCH Pixi Glitz

Code: ALA464BG

Alcatel Onetouch® Pixi Glitz™

Code: ALA463BG

Alcatel Onetouch® Pixi Pulsar™

Code: ALA460G

Alcatel Onetouch® Pop Star LTE™ 2

Code: ALA521L

Alcatel Pixi Bond™

Code: ALA573VC

Alcatel Pixi Unite™

Code: ALA466BG

ALCATEL RAVEN™ LTE

Code: ALA574BL

Alcatel TCL 30 T

Code: ALT603DL

Alcatel TCL 30 XL

Code: ALT701DL

Alcatel TCL 30 Z

Code: ALT602DL

Alcatel TCL 40 XE 5G

Code: ALT609DL

Alcatel TCL 4X 5G

Code: ALT601DL

Alcatel TCL A3

Code: ALA509DL

Alcatel TCL Flip 2

Code: ALT408DL

Alcatel TCL ION V T607DL

Code: ALT607DL

ALCATEL ZIP™LTE

Code: ALA577VL

ALCATEL ZIP™LTE

Code: ALA576BL

Blu FLEX BLB300V

Code: BLB300VC

Blu View 1

Code: BLB100DL

Blu View 2

Code: BLB131DL

Blu View 2 2023

Code: BLB135DL

Blu View 3

Code: BLB140DL

Blu View 5 B160V

Code: BLB160V

Blu View Mega

Code: BLB110DL

Blu View Speed 5G

Code: BLB1550VL

Coolpad Rogue

Code: CO3320AL

Galaxy A12

Code: SAS127DL

Galaxy A32 5G

Code: SAS326DL

Galaxy A42

Code: SAS426DL

General Android Support

General iOS Support

General Samsung Support

Huawei Glory

Code: HUH868C

Huawei Pronto LTE

Code: HUH891L

LG Classic Flip

Code: LGL125DL

LG FIESTA™ 2 LTE

Code: LGL64VL

LG FIESTA™ 2 LTE

Code: LGL164VL

LG FIESTA™ LTE

Code: LGL63BL

LG FIESTA™ 2 LTE

Code: LGL163BL

LG Grace™ LTE

Code: LGL59BL

LG Journey™ LTE

Code: LGL322DL

LG K31™ Rebel

Code: LGL355DL

LG Premier Pro LTE

Code: LML414DL

LG Premier Pro Plus

Code: LGL455DL

LG Premier™ LTE

Code: LGL61AL

LG REBEL™ 3 LTE

Code: LGL158VL

LG REBEL™ 3 LTE

Code: LGL157BL

LG REBEL™ 4 LTE

Code: LML212VL

LG REBEL™ 4 LTE

Code: LML211BL

LG Reflect™

Code: LGL555DL

LG Solo LTE

Code: LGL423DL

LG Stylo™ 4

Code: LML713DL

LG Stylo™5

Code: LGL722DL

LG Treasure™ LTE

Code: LGL51AL

LG X Style

Code: LGL56VL

Moto e

Code: MTXT2052DL

Moto e5

Code: MTXT1920DL

Moto E6

Code: MTXT2005DL

Moto g Play

Code: MTXT2093DL

Moto g Play 2024

Code: MTXT2413V

Moto G Power

Code: MTXT2041DL

Moto g Power 2024

Code: MTXT2415V

Moto G Stylus

Code: MTXT2115DL

Moto g Stylus 5g

Code: MTXT2131DL

Moto g7 OPTIMO

Code: MTXT1952DL

Moto g7 OPTIMO MAXX

Code: MTXT1955DL

Motorola moto g 5G (2022)

Code: MTXT2213DL

Motorola Moto g Power

Code: MTXT2165DL

Motorola Moto g Power

Code: MTXT2311DL

Motorola Moto G Pure

Code: MTXT2163DL

Motorola Moto g stylus

Code: MTXT2211DL

Motorola Moto g Stylus

Code: MTXT2317DL

Motorola moto g stylus 5G

Code: MTXT2215DL

Nokia 2760 Flip

Code: NKN139DL

Nokia C100

Code: NKN152DL

Nokia C110

Code: NKN156DL

Nokia C200

Code: NKN151DL

Nokia C200

Code: NKN150DL

Nokia C300

Code: NKN155DL

Nokia G300

Code: NKN1374DL

Nokia G400 5G

Code: NKN1530DL

Reliance Orbic Maui+

Code: RERC545L

Samsung A11

Code: SAS115DL

Samsung A21

Code: SAS215DL

Samsung A51

Code: SAS515DL

Samsung Galaxy A01

Code: SAS111DL

Samsung Galaxy A02s

Code: SAS124DL

Samsung Galaxy A03s

Code: SAS134DL

Samsung Galaxy A03s 2023 S135DL

Code: SAS135DL

Samsung Galaxy A10e

Code: SAS102DL

Samsung Galaxy A13 5G

Code: SAS136DL

Samsung Galaxy A14 5G

Code: SAS146VL

Samsung Galaxy A15 5G

Code: SAS156V

Samsung Galaxy A20

Code: SAS205DL

Samsung Galaxy A23 5G

Code: SAS236DL

Samsung Galaxy A25 5G

Code: SAS256VL

Samsung Galaxy A50

Code: SAS506DL

Samsung Galaxy A53 5G

Code: SAS536DL

Samsung Galaxy A54 5G

Code: SAS546VL

Samsung Galaxy J2

Code: SAS260DL

Samsung Galaxy J3 Orbit

Code: SAS367VL

Samsung Galaxy J3 Orbit

Code: SAS357BL

Samsung Galaxy J7 Crown

Code: SAS767VL

Samsung Galaxy J7 Sky Pro

Code: SAS727VL

Samsung Samsung Galaxy A23 5G

Code: SAS237VL

Sirius

Code: ZEZ610DL

Soporte General para Android

Soporte General para Apple iOS

Soporte General para Samsung

TCL 40T

Code: ALT608DL

TCL A1

Code: ALA501DL

TCL A1 X

Code: ALA503DL

TCL A2

Code: ALA507DL

TCL A2 X

Code: ALA508DL

TCL A3X

Code: ALA600DL

TCL LX

Code: ALA502DL

U452TL

Code: UXU452TL

U504TL

Code: UXU504TL

U505TL

Code: UXU505TL

View 2

Code: BLB130DL

ZTE Cymbal-G LTE

Code: ZEZ232TL

ZTE Jasper™ LTE®

Code: ZEZ718TL

ZTE Majesty™ PRO LTE®

Code: ZEZ798BL

ZTE Majesty™ PRO LTE®

Code: ZEZ799VL

ZTE Majesty® ProPlus LTE

Code: ZEZ899VL

ZTE Max® Duo LTE™

Code: ZEZ962BL

ZTE ZFIVE® C LTE

Code: ZEZ558VL

ZTE ZFIVE® G LTE

Code: ZEZ557BL

ZTE ZMAX® ONE LTE

Code: ZEZ719DL